Taxes & Duties
International orders may occasionally incur customs duties, import taxes, or handling fees, depending on your country’s regulations. These costs are the buyer’s responsibility and are not included in the product price or shipping, unfortunately, I cannot control or predict them. Please check with your local customs office if you are unsure. Thank you for your understanding.
Shipping
Do you ship internationally?
Yes, I'm happy to ship worldwide.
Shipping is $10 USD for orders under $100 USD, and free for orders over $100 USD.
How long will it take to make and ship my order?
As each item is handmade, please allow 5–7 business days for processing before shipping.
Delivery to most countries takes about 2-4 weeks. You'll receive an email with tracking details once your order has shipped.
Payment Methods
What payment method do you accept?
Currently, I accept payments via PayPal. I am working on adding more payment options, including major credit cards, in the near future.
If you would like to arrange payment via Wise, please send me a message or email (whimsyclay.art@gmail.com), and I will provide you with the necessary details. Thank you so much!
Returns & Exchanges
What is your return policy?
Because each piece is handmade with great care, all sales are final. I cannot accept returns, exchanges, or cancellations once an order is placed, particularly due to hygiene reasons for earrings and other jewelry. This policy allows me to maintain the quality and uniqueness of my work. Thank you so much for your understanding.
What if my piece arrives damaged or defective?
If your piece arrives damaged or defective, please contact me within 7 days of delivery with your order number and clear photos. I will review your case and work with you to find the best possible solution.
Do you accept cancellations?
Unfortunately, I cannot accept cancellations once an order is placed, as each piece is made to order with care.
Product Details
Will my piece look exactly like the photo?
Each piece is handmade, so there may be slight variations in color, texture, or shape. These natural differences are part of the handmade process and give your piece its own unique charm. I always do my best to ensure that the overall style and quality remain consistent with the photos shown. Some designs may be one-of-a-kind, while others might be recreated or updated in the future.